Cancellation Policy

Cancellation by the guest

The cancellation terms that apply to your stay are the terms shown in our booking system at the time you book, and are repeated in your booking confirmation.

The notice period and any refund that applies to your stay are shown on your booking confirmation, as set in our booking system at the time of booking.

Changes to dates

Requests to move dates are considered subject to availability and may result in a rate difference. Please contact us as early as possible.

Cancellation by us

In the unlikely event that we must cancel a confirmed booking — for example because a property becomes unavailable or unsafe — we will offer suitable alternative accommodation where possible, or a refund of amounts paid for the affected nights.

Longer stays

Extended-stay and corporate bookings may be subject to separate notice periods agreed in writing at the time of booking.

How to cancel

Cancellations must be made in writing to our email address, or through the booking system where that option is available to you.

Contact

Questions about this document can be sent to contact@accommodationserenity.com or by telephone on +44 0330 133 5673. Serenity Accommodation, United Kingdom.

See also our Privacy Policy and Booking Terms.