Privacy Policy

Information we collect

We collect the information you give us when you enquire or book: your name, contact details, stay dates, number of guests and any requirements you tell us about. Company enquiries may also include company name and billing details.

Booking and payment information is processed by our booking and payment providers. Card details are not stored by this website.

How we use your information

We use your information to respond to enquiries, arrange and manage stays, provide arrival information and support during your stay, and to meet our legal and accounting obligations.

Lawful basis

We rely on your consent when you submit an enquiry form, performance of a contract when you make a booking, and our legitimate interests in managing and improving our accommodation services.

Sharing

We share information only where necessary: with our booking and payment providers, with property owners or contractors where required to deliver your stay, and with professional advisers or authorities where legally required. We do not sell personal information.

Retention

We keep enquiry and booking records for as long as needed to manage the stay and to meet accounting and legal requirements.

Your rights

You may request access to your information, correction, deletion or restriction of processing, and you may withdraw consent at any time. To exercise any of these rights, please contact us.

You may also complain to the Information Commissioner's Office.

Cookies

Essential cookies are used to operate the website. Analytics cookies are used only with your consent, which you can give or refuse using the cookie banner.

Contact

Questions about this document can be sent to contact@accommodationserenity.com or by telephone on +44 0330 133 5673. Serenity Accommodation, United Kingdom.

See also our Privacy Policy and Booking Terms.